Non-emergency medical transportation service

Nonemergency medical transportation services are available for a Medicaid beneficiary or their child. These services include rides to therapy services.

 How do I get a ride?

To request a ride, call at least two workdays before your appointment, or five days before the appointment if it is outside your county. Phones are answered Monday through Friday, 8 a.m.-5 p.m. local time.

Children 14 and younger may not travel without a parent or guardian. Children 15 through 17 may travel without a parent, but the parent must provide written permission before the trip is scheduled.

 When requesting a ride, make sure to have the following information:

• Medicaid ID or Social Security number for the person with the appointment

• Name of the medical professional you or your child will be seeing

• Address, and phone number of your appointment location (see below)

• Address and phone number of your pickup location

• Reason for the visit

• Date and time of appointment

• If you or your children have any unique needs including wheelchair, lift, or a walker, so we can send the right type of vehicle

• Affirmation that other means of transportation are unavailable

Medical Transportation Numbers

Amerigroup:

                STAR: 833-721-8184

                STAR+Plus: 844-867-2837

                STAR kids: 844-864-2443

UHC-Community Plan: 866-394-3984

TCH-Texas Children’s: 1-888-401-0170

CHC: 1-844-572-8194

Superior: 1-855-932-2318

TMHP: 1-800-925-9126

Medicare: 1-800-600-4441

Need additional information?

https://www.hhs.texas.gov/services/health/medicaid-chip/medicaid-chip-members/medical-transportation-program